TERMS & CONDITIONS

The following are terms and conditions for the sale of goods that will govern any contract for sale that SM Designs enter into with you. Please read these carefully and note that your statutory rights are not affected.

Prices:

SM Designs will always endeavour to maintain prices, but prices are subject to change without notice.

Delivery Prices:

Orders over £100 including VAT are carriage free to the UK mainland. Orders under £100 are subject to carriage being charged depending on weight, value and hazardous items. A minimum charge applies of £3.60 excluding VAT to cover the administration, packaging and handling costs of small orders.

Specification:

SM Designs reserves the right to change the specification of a product and/or its contents without notice.

Substitutions:

If an item is out of stock that is part of a kit or set, SM Designs may substitute a similar item of at least the same value. We would not expect any of the substitutions to cause any significant inconvenience or disappointment. However, if you return the substituted item in un-used condition we will offer other substitutes or send the usual set item as soon as stock is available. If you are a consumer you have the right to return the set or kit for a full refund (see Cancellation below)

Claims for goods damaged or lost in transit:

Claims for damaged goods or missing items must be made to SM Designs within 3 working days of receipt of the goods. Claims for missing parcels must be made within 10 working days after placing the order.

In the case of damaged goods, inform us first within the three working days and then you have a reasonable period of time to return the goods by following the returns procedure.

We will replace the goods as soon as possible after receiving the returned goods. However, if you require replacements sooner you must place a new order and pay for the new goods. We will then refund the amount paid for the returned goods when we receive them. This policy helps us to keep track of the movement of goods.

In the case of lost or delayed parcels, we will take a reasonable time to track the parcel and establish its whereabouts. If the parcel is located we will arrange for it to be delivered to you as soon as possible. If it is deemed lost we will send replacement goods.

Legal Ownership of Goods:

Legal ownership of all goods does not pass from SM Designs until payment is received in full.

Cancellation:

If you are a consumer you have the right, to cancel the contract and receive a full refund.

You must inform us in either writing or electronic mail of your desire to cancel within seven working days commencing on the day after the day the goods are delivered to you. You then have a reasonable period to return the goods to us.

You must return the goods to us at your cost in an unused, re-saleable condition and in their original packaging. We advise you to ensure the goods are adequately insured during transit. You are responsible for the goods, including the shipping costs, until they reach us.

SM Designs shall refund the total amount of money paid by you for the goods, within 30 days of receipt of cancellation in writing or electronic mail from you. This does not affect your statutory rights as a consumer.

If the goods are returned in a used condition or not re-saleable condition and if SM Designs are able to clean, service, repair or recondition an item to be re-saleable then we may, at our discretion, refund the money paid for the item minus a reasonable handling charge to cover servicing and administration costs. If we are unable to recondition an item then we will not refund the money for that item.

Please follow the returns procedure for returning goods to SM Designs

Returns:

Our returns policy is set out in the returns procedure on the Shipping section.

Back Orders:

Our back order policy is set out in the back orders section on the Shipping page.

Copyright:

All web design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website are copyright of SM Designs and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with SM Designs or using this web site as a shopping resource. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, or republication without prior written consent of SM Designs is strictly prohibited and could lead to legal action.

Disclaimer:

SM Designs does not represent or warrant that the information accessible via this web service is accurate, complete or current. Price and availability information is subject to change without notice.

Shipping:

For orders received before 11.30am, online at SM Designs, we aim to dispatch (items that are in stock) by the end of the following working day. During periods of high volumes of orders, dispatch may be delayed further by one working day. So we would expect to dispatch most orders within two complete working days (not including part days for orders placed after 11.30am).

Orders from countries outside the UK are likely to take longer to despatch due to the notice required to book courier collections. Orders with issues that require us to contact you will also take longer.

Our back order procedure will apply to items that are out of stock.

We use Royal Mail for small packages and competitively priced couriers for larger parcels.

These examples are a guide to typical delivery times. This is not an exhaustive list of every possible combination of services and locations. Our couriers and postal services cannot guarantee these delivery times. Only the Special Delivery transit time after despatch is guaranteed, but we cannot guarantee the day of dispatch.

Service Destination Estimated delivery time after dispatch Estimated delivery time including 2 day order processing (see notes above)
Free * UK & Ireland 2 working days
(48 hours)
4 working days
(96 hours)
Royal Mail 1st Class Recorded United Kingdom 1 working day
(24 hours)
* Not guarenteed although 93% of mail arrives by next working day
3 working days
(72 hours)
* Not guarenteed as before
Royal Mail Special Delivery United Kingdom 1pm the next working day
(24 hours)
3 working days
(72hours)
Ireland (Express Delivery) Ireland 1 working day
(24 hours)
3 working days
(72 hours)
Royal Mail International Signed For Europe 1 - 7 working days
(varies significantly dependant on location)
3 - 9 working days
(varies significantly dependant on location)
Large Parcel Courier UK & Ireland 1 - 2 working days
(48 hours)
3 - 4 working days
(96 hours)
Large Parcel Courier Europe 1 - 5 working days
(varies significantly dependant on location)
3 - 7 working days
(varies significantly dependant on location)

There is currently no option on SM Designs for Special Delivery Before 1pm, Special Delivery Saturday delivery. We do not normally offer these services because they are expensive and because the website cannot know with certainty when the actual despatch date will be. However, if you think you might need a Saturday or time-slot delivery, please telephone us for a quote, availability and to arrange it with a member of SM Designs staff in person. (Click here for contact details).

If your parcel comes by courier, Recorded Delivery, Special Delivery or Air Mail Signed For, you will be required to sign for receipt. The table above will give you a good idea when to expect the item. You will receive an email telling you when it has been despatched, which will give you a better indication when it will arrive. If no-one is available at the address to sign for the parcel when it arrives it will be taken back to your nearest depot and a card should be left asking you to contact the depot.

*Free delivery - Orders over £100 including VAT are carriage free to the UK mainland. Orders under £99.99 are subject to carriage being charged depending on weight, value and hazardous items.

When "Special Postage Offers"  occurr relating to "Free Postage" the offer will only apply to countries in the UK and Ireland.  Items ordered for delivery to the UK or Ireland under such offers will be despatched under "Royal Mail 2nd Class Small Parcel" service or "International Standard Post".  Expedited Service charges will still apply (eg. Royal Mail 1st Class, Royal Mail Special Delivery, Royal Mail International Signed for, Courier Services) and are excluded from "Free Postage" offers

 

Back Orders:

We constantly monitor demand to make sure we have the right levels of stock. However, as we stock over a thousand inpidual items, it is a statistical inevitability that an item will run of stock occasionally. Most of our orders are received by phone and fax, so the web orders only represent a small part of our stock flow. This means that the stock levels on the website can never be up-to-the-minute in line with our central order processing software. However, the stock levels on SMDesigns.co.uk are updated every day so the website can give a good indication of stock availability. Delivery times for out of stock items are based on typical delivery times from the manufacturer and the approximate date of the next expected delivery if the date is known. We have a back order procedure which allows you to include out of stock items on your order. It works as follows:

  • For the UK: If an item is out of stock on the day that your order is received we will send everything that is in stock and the out of stock item will remain on back order. We may send you an email telling you when we expect to have the item in stock if the delivery time is expected to be significantly different from the availability shown on the website product page. When it arrives into stock we will automatically send it to you as soon as possible. Postage and packaging on any back order items is free within the UK. The main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.
  • For Other Countries: We may have to hold the whole order until the out of stock item is available if sending two parcels would signifiantly exceed the carriage quoted and charged at the SMDesigns.co.uk checkout. However, if the first or second parcel is light enough we may decide to send the extra parcel at no extra charge. In this case the main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.

If the back order item is the main item and you would not wish to use the other items on your order without having the back order item, then we may contact you to ask if you would prefer us to hold the whole order until it is complete. If you wish to wait then we will send the whole order as soon as the back order item arrives into stock by the delivery method you selected.

When providing payment details over our secure SSL-Encrypted & Certified payment page or by phone we will take payment only for the items that are despatched. We will not take payment for the back order item until we despatch the back order item.

If you have items on back order, you may cancel the back order at any time by replying to your order confirmation email, emailing us through our Contact Us page (click here) or by telephoning +44 (0)28 2564 7237, if we have already despatched the goods you may choose to keep the back order items or use the returns procedure below.

Returns Procedure:

We believe that you will be delighted with your SM Designs product, but from time to time you may feel it necessary to return an item. We aim to keep the process as simple as possible.

  1. Contact us by email or through our Contact Us page or by telephoning +44 (0)28 2564 7237 to inform us of your reason for returning the goods. Contact us within the time periods below:

    • for damaged goods - within three working days of receipt
    • for incorrect orders - within three working days of receipt
    • for unwanted orders returning in their original condition - within seven days, the cooling-off period you are entitled to under the European Union Distance Selling Directive.
    • for faulty goods - within the warranty period if covered by a warranty or within a reasonable period of time if not covered by a warranty.

    At this stage we can advise you if a different course of action is available.


  2. Package the goods well so that they will reach us in the same condition that they leave you. Use a strong box for large items and strong jiffy-bags for small items with plenty of padding around delicate or mechanical items. If you have recently received the goods or still have the packaging, then re-package them in the same way as they arrived.


  3. Include a covering note inside the parcel with the following information:

    • Your name
    • Your address
    • Your phone number
    • The reason for returning the goods (as above)
    • Whether you would prefer replacements, alternative items, credit or a refund
    • A copy of your proof of purchase (invoice) or at least the refence number on it. Keep the original invoice for your records.


  4. Address the parcel to SM Designs and add your returns number if you've been given one:

    SM Designs
    Enfield Farm
    11 Doctors Road
    Ballymena
    Co. Antrim
    BT42 4HL
    Northern Ireland, UK


  5. For small parcels, send the goods by either Royal Mail recorded delivery or special delivery. You will be responsible for the item or items until they reach us, including all shipping costs. For your own protection, we recommend that you use a secure delivery method that requires a signature upon delivery. We also suggest that you opt for insurance cover.

    For large parcels, such as compressors, we will arrange our courier to collect it from you. In this case we will arrange collection only when the parcel is ready to go. It is your responsibility to have the parcel ready for collection and someone available at the address on the day or days agreed with SM Designs. The courier cannot give appointment times, so they could collect at any time on the agreed day(s) between 9am and 6pm. The courier will still charge for missed collections, so we reserve the right to deduct this from the total refunded for returned goods.

    As a guide: If the goods came by Royal Mail then return them by Royal Mail; If they came by courier then contact us and we will arrange for our courier to collect it. We will not refund for unreasonable return carriage costs in excess of the amount it would have cost for our courier to collect the parcel.

    The above carriage methods apply to parcels within the UK. We will determine the best method of returning and replacing goods from other countries when you contact us, depending on the value, weight, location and reason for wishing to return goods. The courses of action below will still apply.


  6. When SM Designs receive the returned goods, we will take the following action as soon as possible:

    • for damaged goods - We will send replacement goods.

      We may refund or credit reasonable cost of returning the item, providing you sent it by the methods indicated above from inside the UK or by the method agreed with Airbrushes.com when you contacted us from outside the UK.

      If we have already sent and charged you for replacement goods, then we will refund for the returned goods.

      If the goods prove not to be damaged in transit, we may return the goods and charge carriage costs.


    • for incorrect orders - We will correct the order, refunding or charging the difference accordingly.

      We may refund or credit reasonable cost of returning the item, providing you sent it by the methods indicated above from inside the UK or by the method agreed with SMDesigns.co.uk when you contacted us from outside the UK.

      If we have already sent and charged you for the replacement goods, then we will refund for the returned goods.

      If the goods are returned not in re-saleable condition then the note below for unwanted goods applies. *


    • for unwanted orders returned in their original condition - We will refund the amount paid for the goods.

      We will not refund the original charge for carriage to you or the return carriage back to us. If we gave you free carriage on the original order and the order would not have qualified for free carriage without the returned items, we may deduct the original cost of carriage from the amount refunded. If we arranged the collection of unwanted goods we will deduct the courier cost from the amount refunded.

      * If the goods are returned in a used condition or not re-saleable condition and if SMDesigns.co.uk are able to clean, service, repair or recondition an item to be re-saleable then we may, at our discretion, refund the money paid for the item minus a reasonable handling charge to cover servicing and administration costs. If we are unable to recondition an item then we will not refund the money for that item.


    • for faulty goods - We will replace items or parts that prove to have a manufacturing fault if covered under warranty, or at our discretion if it is a fault not covered by warranty and within a reasonable period after purchasing the item.

      The returned goods will be treated as a service or repair job and charged accordingly if the item or part at fault proves to be:
      • not a manufacturing fault
      • caused by accidental damage
      • caused by misuse of the product
      • otherwise not covered by warranty, such as parts subject to normal wear or parts not fitted by a qualified technician

      If there is no fault found at all and no service or repair needed, then we may apply our minimum service charge to cover the cost of time checking and testing the product and administration, plus the cost of carriage to return it to you.